Effective Date: 09/15/2026
Last Updated: 09/15/2026
These Terms of Use (“Terms”) govern access to and use of www.theglassguru.com and any website, webpage, online feature, form, portal, or other digital service operated by or on behalf of The Glass Guru Enterprises, Inc. that links to these Terms (collectively, the “Site”).
Please read these Terms carefully. They contain important information regarding your use of the Site, communications, independently owned franchise locations, limitations of liability, and dispute resolution.
1. ABOUT THE GLASS GURU
The Site is owned or operated by The Glass Guru Enterprises, Inc. (“TGGE,” “The Glass Guru,” “we,” “us,” or “our”), the franchisor of The Glass Guru franchise system.
The Glass Guru Enterprises, Inc.
5550 Granite Parkway, Suite 280
Plano, Texas 75024
The Glass Guru franchise system consists of independently owned and operated franchise businesses.
2. INDEPENDENTLY OWNED AND OPERATED FRANCHISE LOCATIONS
The Glass Guru franchise locations are independently owned and operated by independent franchisees.
TGGE is the franchisor of The Glass Guru franchise system. TGGE does not itself perform glass repair, glass replacement, window, door, shower, mirror, screen, or other home-improvement or field services provided to consumers by independently owned The Glass Guru franchise locations.
When you request or receive services from an independently owned The Glass Guru location, your service relationship is with the independent franchise entity providing those services unless expressly stated otherwise in writing.
The applicable franchisee is independently responsible for its estimates, proposals, contracts, pricing, scheduling, employees, contractors, licensing, permitting, insurance, workmanship, services, warranties, customer relationships, payment collection, refunds, and compliance with applicable law.
TGGE does not control the day-to-day operations or employees of independently owned franchise businesses.
Nothing contained on the Site, in these Terms, or in communications facilitated through the Site creates or should be construed as creating an agency, partnership, employment, fiduciary, joint venture, or similar relationship between TGGE and any franchisee or TGGE and the franchisee’s customer.
References on the Site to “The Glass Guru,” “our locations,” “our technicians,” “we,” “us,” or similar collective brand terminology may be used for brand identification and consumer convenience and do not alter the independent ownership or legal status of franchise businesses.
Nothing in these Terms expands TGGE’s responsibility for the acts or omissions of an independently owned franchisee or expands a franchisee’s responsibility for the acts or omissions of TGGE.
3. ACCEPTANCE OF THESE TERMS
By accessing or using the Site, you acknowledge that these Terms are available to you and govern your use of the Site. Where permitted by applicable law, your continued access to or use of the Site after receiving reasonably conspicuous notice of these Terms constitutes your acceptance of these Terms.
Certain Site features may require affirmative acceptance of these Terms or additional terms before you submit information, request services, enroll in communications, make a purchase, or use a particular feature.
Where affirmative acceptance is requested, selecting an “I Agree” checkbox, selecting a submission button accompanied by reasonably conspicuous notice of these Terms, or taking another affirmative action identified as acceptance constitutes agreement to the applicable terms.
If you do not agree to these Terms, do not use the Site or functionality requiring your agreement.
4. ADDITIONAL TERMS AND AGREEMENTS
Certain features, programs, transactions, or services available through the Site may be subject to additional terms, conditions, disclosures, or agreements (“Additional Terms”). When Additional Terms apply, they will be presented or made available in connection with the applicable feature, program, transaction, or service.
By using or participating in a feature, program, transaction, or service subject to Additional Terms, you agree to comply with those Additional Terms in addition to these Terms. Where affirmative acceptance is required, you will be asked to indicate your agreement before proceeding.
If any Additional Terms conflict with these Terms, the Additional Terms will control solely with respect to the feature, program, transaction, or service to which they apply. All other provisions of these Terms will remain in effect.
5. ELIGIBILITY
The Site is intended primarily for use by adults who are legally capable of entering into the transactions they initiate. You may not use the Site to enter into a transaction if you lack legal capacity to do so.
Requests involving a residence, property, home-improvement services, financing, franchise opportunity, or other transaction requiring authorization should be submitted by a property owner, parent or legal guardian, authorized representative, or other person legally authorized to initiate the transaction, as applicable.
6. CHILDREN AND MINORS
The Site is a general-audience commercial website and is not directed to children under 13.
TGGE does not knowingly collect personal information online directly from children under 13 in circumstances requiring parental consent under the Children’s Online Privacy Protection Act (“COPPA”). Children under 13 should not submit personal information through the Site, request services, enroll in marketing communications, or otherwise provide personal information directly to us.
If we learn that personal information has been collected online directly from a child under 13 in circumstances subject to COPPA, we will take appropriate steps to delete or otherwise process that information in accordance with applicable law. A parent or legal guardian who believes a child has provided personal information to us may contact us using the privacy contact information provided in our Privacy Policy.
We do not intend the Site to enable minors to independently enter into home-improvement contracts, franchise agreements, financing arrangements, or other transactions for which they lack legal capacity.
7. PRIVACY
Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and otherwise processed in connection with the Site.
The Privacy Policy is intended to provide notice concerning our privacy practices. It does not itself constitute consent where applicable law requires separate affirmative consent. Where consent is legally required for a particular collection, use, disclosure, communication, or other processing activity, we will request consent separately as appropriate.
Depending upon your state of residence and applicable law, you may have rights concerning access, correction, deletion, portability, sale or sharing of personal information, targeted advertising, profiling, sensitive personal information, withdrawal of consent, or other processing activities.
Information about applicable rights and methods for exercising them is available through our Privacy Policy and Your Privacy Choices page.
8. COOKIES, TRACKING TECHNOLOGIES, AND PRIVACY CHOICES
The Site may use cookies, pixels, tags, local storage, analytics technologies, advertising technologies, and similar tools as described in our Privacy Policy and Cookie Settings. Where required by applicable law, we provide mechanisms through which users may exercise choices concerning non-essential tracking technologies, sale or sharing of personal information, targeted advertising, or similar processing.
Where applicable law requires recognition of a qualifying universal opt-out mechanism or opt-out preference signal, such as Global Privacy Control (“GPC”), TGGE will process qualifying signals as required by applicable law. Information regarding available choices is provided through our Your Privacy Choices and/or Cookie Settings mechanisms.
Changing browser settings, deleting cookies, using a privacy preference signal, or exercising a privacy right may affect certain Site functionality.
Nothing in these Terms limits any privacy right provided by applicable law.
9. ACCESSIBILITY
The Glass Guru is committed to providing individuals with disabilities with access to information, goods, services, and functionality available through the Site. We seek to provide a website experience accessible to the broadest possible audience and are working toward substantial conformance with the Web Content Accessibility Guidelines (“WCAG”) 2.2, Level AA, as an accessibility standard for the Site.
Accessibility is an ongoing effort. We may periodically evaluate, test, update, or remediate Site content, functionality, documents, and components as appropriate. If you experience difficulty accessing any portion of the Site because of a disability, encounter an accessibility barrier, or need information or services provided through the Site in an alternative format, please contact us using the contact information identified in our Accessibility Statement.
When contacting us, please identify the webpage, content, or functionality involved and describe the accessibility issue, if possible, so we can assist you. We will make reasonable efforts to provide information, communication, or services through an accessible alternative method where appropriate.
Certain websites, applications, widgets, or services accessible through the Site may be operated by independent third parties. Although we encourage vendors and third parties providing digital services in connection with the Site to support accessibility, TGGE does not control independently operated third-party websites or platforms.
Additional information is available in our Accessibility Statement.
10. PERMITTED USE
Subject to these Terms, TGGE grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful purposes consistent with its intended functionality.
You agree not to:
- use the Site for an unlawful, fraudulent, abusive, deceptive, or unauthorized purpose;
- interfere with or disrupt Site operation, security, integrity, or availability;
- attempt unauthorized access to systems, accounts, servers, networks, or information;
- circumvent access controls or security measures;
- introduce malware, viruses, malicious code, or harmful technology;
- impersonate another individual or entity;
- knowingly provide materially false or misleading information;
- harvest personal information concerning other individuals;
- scrape, crawl, extract, copy, index, or systematically collect Site content through automated means except as expressly authorized or permitted by applicable law;
- use Site content or data to develop or train competing commercial artificial-intelligence, machine-learning, database, or similar products or services without prior written authorization;
- reverse engineer Site technology except where applicable law expressly prohibits such restriction;
- interfere with another person’s use of the Site;
- infringe intellectual-property, privacy, publicity, contractual, or other rights; or
- use the Site in a manner inconsistent with these Terms.
We may restrict access to the Site when reasonably necessary to protect the Site, users, TGGE, franchisees, or others.
11. OWNERSHIP AND INTELLECTUAL PROPERTY
The Site and its Content, features, functionality, design, text, photographs, graphics, videos, software, databases, logos, trademarks, service marks, trade dress, and other materials are owned by or licensed to TGGE or other applicable rights holders and are protected by intellectual-property laws.
Except for the limited right to use the Site under these Terms, no ownership interest or intellectual-property right is transferred to you. You may not reproduce, republish, distribute, commercially exploit, modify, publicly display, transmit, or create derivative works from protected Site content without authorization except as permitted by applicable law.
12. TRADEMARKS
THE GLASS GURU and associated names, logos, slogans, designs, trade dress, and other brand identifiers are trademarks, service marks, or proprietary designations owned by or licensed to TGGE. Nothing on the Site grants a license or right to use these marks without prior written authorization from the applicable rights holder. The authorized use of The Glass Guru marks by independently owned franchisees does not mean those businesses are owned or operated by TGGE.
13. COPYRIGHT AND INTELLECTUAL-PROPERTY COMPLAINTS
TGGE respects intellectual-property rights. If you believe content appearing on the Site infringes a copyright or other intellectual-property right, please provide sufficient written information to identify the protected work, the allegedly infringing material, your contact information, and the basis for your claim.
Notices may be directed to:
The Glass Guru Enterprises, Inc.
Attn: Legal Department
5550 Granite Parkway, Suite 280
Plano, Texas 75024
privacy@theglassguru.com
Nothing in this Section waives any rights, defenses, procedures, limitations, or safe harbors available under applicable law. Any notification by copyright owner or a person authorized to act on its behalf that fails to comply with the requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon TGGE actual knowledge of facts or circumstances from which infringing material or acts are evident.
14. FEEDBACK AND SUBMISSIONS
From time to time, you may voluntarily provide TGGE with comments, suggestions, ideas, recommendations, or other feedback concerning the Site, The Glass Guru franchise system, or TGGE’s products, programs, or services (“Feedback”).
Unless otherwise agreed in writing, Feedback is provided on a non-confidential basis. By voluntarily submitting Feedback to TGGE, you grant TGGE a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use, reproduce, modify, adapt, develop, distribute, display, perform, commercialize, and otherwise use or incorporate the Feedback for any lawful purpose without restriction, attribution, or compensation to you.
You represent that you have the right to provide any Feedback you submit and that TGGE’s permitted use of the Feedback will not infringe or violate the rights of another person.
Do not submit confidential, proprietary, privileged, or other information that you do not have authority to disclose.
Information, photographs, documents, project details, or other materials submitted through a quote request, service request, contact form, franchise inquiry, employment application, or other private Site functionality for the purpose of requesting or receiving a particular service or response are not considered “Feedback” under this Section. TGGE’s collection and use of Personal Information submitted through those functions is governed by the applicable Privacy Policy and privacy notices.
15. SERVICE INFORMATION
Information concerning products and services available through The Glass Guru franchise system is provided for general informational purposes. Available products, services, materials, pricing, promotions, warranties, scheduling, service areas, installation requirements, and other terms may vary by independently owned franchise location and jurisdiction.
The Site does not guarantee that any particular service, product, material, promotion, appointment time, or other offering will be available in your area. State, provincial, and local licensing, permitting, building-code, product, or other requirements may affect the services an independently owned franchise location can provide.
16. REQUESTS FOR QUOTES, ESTIMATES, APPOINTMENTS, OR SERVICE
The Site may permit you to request a quote, estimate, appointment, information, or service.
Submitting a request does not create a service contract, obligate a franchisee to accept work, or guarantee pricing, availability, scheduling, products, materials, or services.
Any actual estimate, proposal, work authorization, contract, invoice, warranty, or other service agreement will be provided separately by the independently owned franchise business involved in the transaction and will be governed by its applicable terms and applicable law.
Website descriptions, calculators, examples, photographs, or other content should not be interpreted as a binding estimate or quotation unless expressly identified as one.
17. ROUTING INFORMATION TO INDEPENDENT FRANCHISE LOCATIONS
When you request local services or information, the Site may use information you provide, including but not limited to location information, to identify an independently owned The Glass Guru franchise business serving or located near the applicable area.
Information submitted through the Site may therefore be provided or routed to an independently owned franchisee for purposes of responding to your request, as described in our Privacy Policy and applicable notice presented when the information is collected.
The franchisee receiving the request may contact you concerning the inquiry or requested services.
Routing an inquiry to a franchisee does not make the franchisee an employee, agent, subsidiary, or representative of TGGE for purposes of performing the requested service.
18. PRICING, PROMOTIONS, AND WEBSITE INFORMATION
We make reasonable efforts to provide useful and accurate Site information, but errors, omissions, outdated information, or technical inaccuracies may occur.
Prices, promotions, discounts, products, services, warranties, and availability displayed on national Site pages may be subject to additional terms or participation requirements and may not be available from every franchise location. Unless expressly stated otherwise, independently owned franchisees determine their own consumer pricing to the extent permitted by applicable law.
TGGE reserves the right to correct Site errors or inaccuracies. Nothing in this Section authorizes TGGE to alter a binding agreement separately entered into between a consumer and an independently owned franchisee.
19. PHOTOGRAPHS AND REPRESENTATIVE RESULTS
Photographs, renderings, illustrations, before-and-after images, examples, product depictions, and other visual materials appearing on the Site may be illustrative. Actual products, glass, materials, colors, finishes, dimensions, configurations, installation conditions, and completed results may vary.
Individual project outcomes depend upon property conditions, selected products, applicable codes, installation requirements, and other circumstances.
20. FRANCHISE OPPORTUNITIES
Certain portions of the Site may provide information concerning opportunities to acquire a The Glass Guru franchise. Website information is provided for general informational purposes and does not constitute an offer to sell a franchise.
An offer to sell a franchise may be made only through appropriate franchise disclosure documentation and only in jurisdictions where the offer or sale is permitted.
No statement on the Site should be construed as a promise or guarantee of revenue, sales, profits, earnings, business success, return on investment, or financial performance.
Financial performance representations concerning The Glass Guru franchises, if any, are made only as permitted by applicable law and through the applicable Franchise Disclosure Document.
Franchise availability and registration status vary by jurisdiction.
Prospective franchisees should review the applicable Franchise Disclosure Document and consult their own legal, financial, tax, and business advisors before entering into a franchise agreement.
Nothing on the Site supersedes or modifies a Franchise Disclosure Document, franchise agreement, or other written agreement executed by TGGE.
21. EMPLOYMENT AND CAREER INFORMATION
The Site may contain information regarding employment or career opportunities with TGGE or independently owned The Glass Guru franchise businesses. Independently owned franchisees are separate employers and independently control their hiring, employment, compensation, supervision, discipline, termination, and other employment practices. An employment opportunity offered by an independently owned franchisee is not employment with TGGE. Submission of an application or employment inquiry does not guarantee an interview, offer, or employment.
Personal information submitted in connection with employment opportunities will be handled as described in applicable privacy notices.
22. EMAIL COMMUNICATIONS
When you provide an email address in connection with a service request, franchise inquiry, transaction, account, or other relationship, you may receive transactional, service-related, or relationship communications appropriate to that request.
Where permitted by applicable law and consistent with applicable choices, you may also receive marketing or promotional email communications from TGGE and/or participating independently owned franchise locations. Commercial email sent through communication programs approved by TGGE will be administered in accordance with applicable law, including but not limited to applicable sender-identification and unsubscribe requirements.
You may opt out of applicable marketing email using the unsubscribe mechanism contained in the message or another method we make available. Valid marketing email opt-out requests will be processed within the period required by applicable law.
Opting out of marketing email does not necessarily prevent transactional, service, account, legal, safety, or other non-marketing communications that are permitted or required.
23. TEXT MESSAGING TERMS
Where you separately consent to receive text messages, you may receive text messages from TGGE and/or the participating independently owned The Glass Guru franchise location identified or described in the applicable consent disclosure.
The types of messages received depend upon the consent provided and may include transactional, service, customer-care, marketing, or promotional communications. Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply.
You may revoke consent to receive applicable text messages through any reasonable method recognized by applicable law. You may reply STOP to request that applicable text messages stop. Other communications that clearly express a request to stop may also constitute revocation where required by law. Following an opt-out request, a single non-marketing confirmation message may be sent where permitted by law.
For assistance, reply HELP, email privacy@theglassguru.com, or call (877) 654-8507.
Wireless carriers are not responsible for delayed or undelivered messages. Availability may depend upon carrier, device, and service area.
SMS opt-in information and consent will not be sold or disclosed to third parties for their own marketing or promotional purposes.
24. COMMUNICATION PREFERENCES AND REVOCATION OF CONSENT
Communication preferences may be channel-specific. Using an email unsubscribe mechanism generally applies to applicable marketing email. Revoking text-message consent applies to applicable text communications. Exercising privacy rights concerning targeted advertising or sale or sharing of personal information is handled through the applicable privacy-rights mechanism. We will honor valid opt-out and revocation requests as required by applicable law.
An opt-out from marketing does not prevent communications necessary to respond to an active service request or transaction or communications otherwise permitted or required by law.
25. THIRD-PARTY WEBSITES AND SERVICES
The Site may link to or integrate with third-party websites, applications, mapping services, review platforms, social-media platforms, scheduling providers, payment processors, financing providers, communication tools, or other third-party services. Third-party services may have their own terms, privacy practices, accessibility practices, and security measures.
A link, integration, or reference does not necessarily constitute TGGE’s endorsement of the third party or its products or services. TGGE does not control independently operated third-party websites or services and is not responsible for them except to the extent responsibility cannot lawfully be excluded.
26. FINANCING AND PAYMENT SERVICES
Where the Site provides access to financing, payment-processing, credit, or similar services offered by third parties or independently owned franchisees, those services may be subject to separate eligibility requirements, terms, disclosures, privacy practices, and agreements. TGGE does not guarantee approval for financing, credit terms, interest rates, payment-processing availability, or other third-party financial services. Nothing on the Site constitutes an offer of credit by TGGE unless expressly stated otherwise.
27. CHAT, AUTOMATED TOOLS, AND ARTIFICIAL INTELLIGENCE
The Site may use chat functionality, automated tools, virtual assistants, artificial-intelligence-enabled functionality, or similar technology to assist users with general questions, navigation, routing, scheduling, or information.
Automated responses may be incomplete, inaccurate, or unavailable and should not be relied upon as a binding quote, contractual commitment, warranty, professional advice, or definitive statement regarding the condition of a property or the services required. Where appropriate, information submitted through such functionality may be reviewed or used by authorized personnel to respond to requests or improve services, subject to our Privacy Policy and applicable law.
Do not submit highly sensitive, confidential, privileged, financial-account, health, government-identification, or other unnecessary sensitive information through general chat functionality.
Where applicable law requires disclosure, consent, or particular treatment relating to automated processing, profiling, or artificial-intelligence technologies, TGGE will provide such disclosures or controls as required.
28. ELECTRONIC COMMUNICATIONS
When you use the Site or communicate electronically with us, you consent to receive communications relating to that interaction electronically to the extent permitted by law.
Electronic communications may include notices displayed through the Site or communications sent by email or other electronic means.
Nothing in this Section constitutes consent to receive marketing calls, marketing text messages, or other communications for which applicable law requires separate consent. You are responsible for maintaining accurate contact information when necessary to receive requested electronic communications.
29. NO PROFESSIONAL ADVICE
Site content is provided for general informational purposes. Nothing on the Site constitutes legal, engineering, architectural, structural, tax, accounting, insurance, environmental, or other professional advice.
Website information should not replace an appropriate site-specific inspection, professional evaluation, code determination, or advice from a qualified professional where one is required.
30. SECURITY
TGGE uses administrative, technical, and organizational measures intended to protect information and Site systems consistent with applicable requirements and the nature of the information involved.
However, no website, network, transmission, or information-storage system can be guaranteed to be completely secure.
You are responsible for taking reasonable precautions when accessing websites and transmitting information electronically. You may not attempt to test, probe, circumvent, defeat, or interfere with Site security except where expressly authorized in writing.
31. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TGGE DISCLAIMS WARRANTIES OF ANY KIND REGARDING THE SITE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.
TGGE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT INFORMATION WILL ALWAYS BE COMPLETE, ACCURATE, CURRENT, OR ERROR-FREE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. ACCORDINGLY, THESE EXCLUSIONS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Nothing in these Terms excludes a warranty, right, remedy, or protection that applicable law does not permit to be excluded.
32. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TGGE, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO USE OF OR INABILITY TO USE THE SITE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TGGE’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(A) THE AMOUNT YOU PAID DIRECTLY TO TGGE, IF ANY, FOR THE PARTICULAR SITE SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(B) ONE HUNDRED DOLLARS ($100).
THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
For clarity, the liability of an independently owned franchisee arising from products or services sold or performed by that franchisee is governed by the applicable agreement between that franchisee and its customer and applicable law and is not established or expanded by this Section.
33. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless TGGE, its affiliates, and their respective officers, directors, employees, and agents from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from:
- your unlawful misuse of the Site;
- your material violation of these Terms; or
- your infringement or violation of another person’s rights.
This Section does not require a consumer to indemnify TGGE for TGGE’s own negligence, willful misconduct, violation of law, or liability that applicable law does not permit TGGE to transfer to the consumer.
34. CONSUMER RIGHTS AND STATE-LAW SAVINGS CLAUSE
These Terms are intended to apply nationally but are not intended to waive rights or remedies that cannot lawfully be waived. Certain states provide consumers with rights or protections that cannot be excluded, restricted, or waived by contract.
If a provision of these Terms conflicts with a mandatory provision of applicable consumer-protection law, privacy law, accessibility law, or other law that cannot lawfully be waived, the mandatory provision of applicable law controls to the extent of the conflict.
Nothing in these Terms limits your ability to exercise privacy rights described in our Privacy Policy or Your Privacy Choices page.
35. GOVERNING LAW
Except to the extent prohibited by applicable law, these Terms and disputes concerning TGGE’s operation of the Site are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Nothing in this choice-of-law provision deprives a consumer of a non-waivable protection provided by applicable law.
36. DISPUTE RESOLUTION AND ARBITRATION AGREEMENT
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND HAVE A JURY DECIDE CERTAIN CLAIMS.
A. Informal Dispute Resolution
Before initiating arbitration concerning these Terms or TGGE’s operation of the Site, the complaining party must provide written notice describing the dispute, relevant facts, and requested relief and allow thirty (30) days for a good-faith attempt to resolve the dispute informally.
Notices to TGGE should be sent to:
The Glass Guru Enterprises, Inc.
Attn: Legal Department
5550 Granite Parkway, Suite 280
Plano, Texas 75024
and: privacy@theglassguru.com
The parties may mutually agree to extend the informal-resolution period.
B. Agreement to Arbitrate
Except for matters expressly excluded below, you and TGGE agree that disputes arising out of or relating to the Site or these Terms will be resolved through binding individual arbitration rather than in court, to the fullest extent permitted by applicable law.
This arbitration agreement applies where you have agreed to these Terms through affirmative acceptance, continued use of the Site after receiving reasonably conspicuous notice that such use constitutes acceptance, or any other manner sufficient to establish agreement under applicable law.
Arbitration will be administered by the American Arbitration Association (“AAA”) under the applicable AAA rules, as modified by this agreement where legally permissible.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
C. Exceptions
Either party may bring an eligible individual claim in small claims court.
Nothing in this Section prevents a party from seeking temporary or preliminary injunctive relief where permitted by applicable law to protect intellectual-property rights, prevent unauthorized access to or misuse of the Site, or preserve the status quo pending arbitration.
Nothing in this Section requires arbitration of a claim that applicable law prohibits from being subjected to pre-dispute arbitration.
D. Individual Proceedings; Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARBITRATION WILL TAKE PLACE ONLY ON AN INDIVIDUAL BASIS.
THE PARTIES WAIVE THE RIGHT TO HAVE AN ARBITRABLE DISPUTE HEARD OR RESOLVED AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
The arbitrator may award relief only as permitted by applicable law and consistent with the individual nature of the proceeding.
If applicable law prohibits enforcement of this waiver with respect to a particular claim or request for relief, that claim or request will proceed in the manner required by applicable law while the remaining enforceable portions of this Section remain effective.
E. Location and Format
Consumer arbitration may take place in the county in which the consumer resides, by video conference, telephone, written submissions, or another mutually agreed format, as permitted under applicable rules and law.
F. Fees
Payment of arbitration filing, administration, and arbitrator fees will be governed by applicable law and applicable AAA rules.
TGGE will pay fees it is required to pay for this arbitration agreement to be enforceable.
G. Opt-Out Right
You may opt out of this arbitration agreement by sending written notice to TGGE within thirty (30) days after you first become bound by these Terms.
Your notice should contain sufficient information to identify you and your acceptance of the Terms and should clearly state that you are opting out of the arbitration provision in The Glass Guru Website Terms of Use.
Send the notice to:
privacy@theglassguru.com
or:
The Glass Guru Enterprises, Inc.
Attn: Legal Department
5550 Granite Parkway, Suite 280
Plano, Texas 75024
Opting out of arbitration does not affect any other provision of these Terms.
H. Court Proceedings
If a dispute is not subject to arbitration, the parties agree, to the extent permitted by applicable law, that claims against TGGE concerning these Terms or TGGE’s operation of the Site will be brought in an appropriate state or federal court located in Collin County, Texas.
This provision does not prevent a consumer from proceeding in another forum where applicable law provides a non-waivable right to do so.
I. Severability of Arbitration Provisions
If a portion of this arbitration agreement is determined to be unenforceable, that portion will be severed or limited to the minimum extent necessary unless doing so would fundamentally alter the nature of the arbitration agreement.
The remaining enforceable provisions will continue in effect except where applicable law requires otherwise.
37. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The “Last Updated” date at the beginning of these Terms identifies the most recent revision.
Changes apply prospectively when posted or otherwise communicated.
Where applicable law requires additional notice, consent, or affirmative acceptance for a material modification, we will provide that notice or obtain that acceptance as required.
A modification will not retroactively alter the parties’ rights concerning an existing dispute where doing so is prohibited by applicable law.
38. CHANGES TO OR DISCONTINUATION OF THE SITE
We may modify, suspend, restrict, replace, or discontinue all or a portion of the Site from time to time.
Nothing in this Section limits an obligation imposed by applicable law or a separate existing agreement.
39. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the provision will be enforced to the maximum extent permitted by law or severed as appropriate, and the remaining provisions will continue in effect, except where these Terms expressly provide otherwise.
40. WAIVER
TGGE’s failure or delay in exercising or enforcing a right or provision of these Terms does not constitute a waiver of that right or provision.
41. ASSIGNMENT
You may not assign rights or obligations under these Terms without TGGE’s prior written consent.
TGGE may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, corporate restructuring, or other lawful business transaction, subject to applicable law.
42. NO THIRD-PARTY BENEFICIARIES
Except where these Terms expressly provide otherwise, these Terms do not create rights in any third-party beneficiary.
An independently owned franchisee is not made an agent, employee, partner, joint venturer, or other legal representative of TGGE by these Terms.
43. ENTIRE AGREEMENT AND OTHER AGREEMENTS
These Terms and additional terms expressly applicable to a particular Site feature constitute the agreement between you and TGGE concerning your use of that feature.
The Privacy Policy is provided as a privacy notice and is not transformed into a contractual waiver of privacy rights merely by reference in these Terms.
These Terms do not replace or modify a separate written agreement between you and an independently owned franchisee concerning products or services provided by that franchisee.
These Terms also do not supersede an applicable Franchise Disclosure Document, franchise agreement, employment agreement, financing agreement, or other separately executed contract.
If specific terms presented for a Site feature or transaction conflict with these Terms, the specific terms govern that feature or transaction to the extent of the conflict.
44. DEFINITIONS
For purposes of these Terms, the following definitions apply. Defined terms may be used in the singular or plural as the context requires.
“Applicable Law” means any applicable federal, state, or local law, statute, regulation, rule, ordinance, order, or other legal requirement applicable to the Site, TGGE, a particular transaction, or the person using the Site, as applicable.
“Consumer” or “you” means an individual who accesses, visits, or uses the Site, submits information through the Site, or otherwise interacts with a Site feature. Depending on the context, “you” may also refer to a prospective customer, customer, prospective franchisee, job applicant, or other Site user. Use of these terms does not imply that an individual qualifies as a “consumer” under any particular statute.
“Franchisee” or “Franchise Location” means an independently owned and operated business authorized under a franchise agreement with TGGE to operate using The Glass Guru trademarks and franchise system. A Franchisee is a legally independent business and is not an employee, agent, partner, joint venturer, subsidiary, or other legal representative of TGGE merely by virtue of its franchise relationship.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household, to the extent recognized as personal information, personal data, or a substantially similar term under Applicable Law. The term does not include information excluded from such definitions under Applicable Law.
“Privacy Policy” means the then-current privacy notice published by TGGE that describes TGGE’s collection, use, disclosure, retention, and other processing of Personal Information in connection with the Site.
“Services” means glass, window, door, shower, mirror, screen, installation, repair, replacement, maintenance, or other products or services that may be offered or performed by independently owned and operated Franchise Locations. Unless expressly stated otherwise, references to Services do not mean that TGGE itself is the provider of those Services.
“Site” means www.theglassguru.com and any website, webpage, form, online feature, portal, or other digital service operated by or on behalf of TGGE that displays or links to these Terms. Unless expressly stated otherwise, the term does not include an independently operated Franchisee website or an unaffiliated third-party website, platform, or service.
“TGGE,” “The Glass Guru,” “we,” “our,” or “us” means The Glass Guru Enterprises, Inc., the franchisor of The Glass Guru franchise system. Unless a provision expressly states otherwise, these terms do not include independently owned and operated Franchisees.
“Terms” means these Website Terms of Use, as amended or updated from time to time in accordance with these Terms.
“Third-Party Service” means a website, application, platform, technology, product, service, payment provider, financing provider, social-media service, mapping service, review platform, communications provider, or other service owned, operated, or provided by a person or entity other than TGGE.
“Content” means all text, photographs, images, illustrations, graphics, designs, audio, video, software, code, data, information, documents, and other materials made available on or through the Site, excluding materials submitted through private Site functionality solely for purposes of requesting services or communicating with TGGE or a Franchisee.
“Your Privacy Choices” means all software and code comprising or used to operate the Site and all text, photographs, images, illustrations, graphics, designs, audio, video, data, information, documents, and other materials made available on or through the Site.
45. CONTACT INFORMATION
Questions concerning these Terms may be directed to:
The Glass Guru Enterprises, Inc.
Attn: Legal Department
5550 Granite Parkway, Suite 280
Plano, Texas 75024
Email: privacy@theglassguru.com
Telephone: (877) 654-8507
Privacy-related inquiries and requests should be submitted through the methods identified in our Privacy Policy and Your Privacy Choices page.
Accessibility concerns should be submitted through the methods identified in our Accessibility Statement.
