Effective Date: 09/15/2026
Last Updated: 09/15/2026
This Your Privacy Rights page (“Rights Notice”) explains privacy rights that may be available to residents of certain U.S. states and how to exercise those rights with The Glass Guru Enterprises, Inc. (“TGGE,” “The Glass Guru,” “we,” “us,” or “our”). This Rights Notice supplements our Privacy Policy and should be read together with that policy. The Privacy Policy describes the categories of Personal Information we collect, the sources of that information, our purposes for processing it, the categories of recipients to whom we disclose it, and our retention practices.
State privacy laws differ in their scope, definitions, exemptions, applicability thresholds, and consumer rights. A right described on this page applies only to the extent the applicable law grants that right to you and applies to TGGE or the relevant processing activity. Nothing in this Rights Notice is intended to create a right that does not otherwise apply under law or to waive a limitation, exemption, or exception available under applicable law.
If you need this Rights Notice in an alternative format because of a disability, please contact us using the information in the Accessibility and Contact Information sections below.
1. SCOPE AND RELATIONSHIP TO INDEPENDENT FRANCHISE LOCATIONS
This Rights Notice applies to Personal Information for which TGGE is responsible under applicable privacy law, including Personal Information collected through www.theglassguru.com and other TGGE-operated digital services that link to our Privacy Policy or this Rights Notice.
The Glass Guru franchise locations are independently owned and operated businesses. A privacy request submitted to TGGE applies to Personal Information maintained or controlled by TGGE. It may not reach Personal Information independently collected or controlled by a franchisee through the franchisee’s own systems, records, contracts, communications, or business operations. Where appropriate and legally permitted, we may help direct you to the applicable franchise location, but each independently owned franchisee is responsible for responding to privacy requests concerning Personal Information for which that franchisee is legally responsible.
If you submitted information through the national Site and it was routed to a franchise location, TGGE will address the information within TGGE’s possession or control as required by applicable law. The franchisee may separately possess information relating to your inquiry or service relationship.
2. DEFINITIONS AND STATE-LAW VARIATIONS
For purposes of this Rights Notice, “Personal Information” includes information defined as “personal information,” “personal data,” or a substantially similar term under applicable state privacy law.
Terms such as “consumer,” “controller,” “business,” “processor,” “service provider,” “contractor,” “third party,” “sale,” “sell,” “share,” “targeted advertising,” “profiling,” “sensitive data,” and “sensitive personal information” have the meanings assigned to them by the law applicable to the consumer and processing activity. Because those definitions vary by state, this Rights Notice does not attempt to impose a single definition where state law provides otherwise.
3. PRIVACY RIGHTS THAT MAY BE AVAILABLE TO YOU
Right to Confirm and Access. You may have the right to confirm whether we process Personal Information about you and to access Personal Information that we maintain about you. Depending on applicable law, you may also have the right to receive additional information concerning categories of Personal Information collected, sources, purposes of processing, categories of recipients, and other information about our privacy practices.
Right to Know or Obtain Specific Pieces of Information. Where applicable, you may request the categories and/or specific pieces of Personal Information we have collected about you and related information required by law. Certain information may be withheld or redacted where necessary to protect security, trade secrets, the rights of other individuals, or other interests recognized by applicable law.
Right to Correct. You may have the right to request correction of inaccurate Personal Information, taking into account the nature of the information and the purposes for which it is processed.
Right to Delete. You may have the right to request deletion of Personal Information about you. We may retain information when permitted or required by law, including where necessary to complete a transaction you requested, provide a requested product or service, maintain security, prevent fraud, comply with legal obligations, exercise or defend legal claims, maintain records required by law, or for another purpose permitted by applicable law.
Right to Data Portability. You may have the right to obtain a copy of certain Personal Information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity.
Right to Information About Third Parties. In states that provide this right, you may request information concerning third parties to which Personal Information has been disclosed. Depending on applicable law and how our records are maintained, this may include a list of specific third parties that received your Personal Information or a list of third parties that received Personal Information of consumers generally.
Right to Opt Out of Sale, Sharing, and Targeted Advertising. Where applicable law provides the right, you may opt out of the sale of your Personal Information, the sharing of Personal Information for cross-context behavioral advertising, and/or the processing of Personal Information for targeted advertising. Because the definitions of sale, sharing, and targeted advertising vary by state, the scope of an opt-out will be applied as required under the law that applies to you.
Right to Opt Out of Certain Profiling or Automated Decisions. Residents of certain states may have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. In some states, additional rights may apply to qualifying profiling or automated decisions, including rights to receive information about the decision, question or contest the decision, review Personal Information used in the decision, correct inaccurate information, or request reevaluation where required by law.
Rights Concerning Sensitive Personal Information. Depending on applicable law and the information involved, you may have the right to consent before certain Sensitive Personal Information is processed, withdraw consent previously provided, or limit certain uses or disclosures of Sensitive Personal Information. California residents may have a right to limit use or disclosure of Sensitive Personal Information when the information is used or disclosed for purposes that trigger that right under California law. If TGGE engages in processing that requires such a choice, we will provide the applicable mechanism.
Right to Withdraw Consent. Where processing is based on consent and applicable law gives you a right to withdraw that consent, you may withdraw it using the method provided when consent was obtained or another method we make available. Withdrawal does not affect processing that occurred lawfully before withdrawal or processing supported by another lawful basis where permitted.
Right to Appeal. Residents of states that provide an appeal right may appeal our decision concerning a privacy request. Instructions for submitting an appeal will be included in any response denying a request, in whole or in part, when an appeal right applies.
Right to Non-Discrimination. We will not unlawfully discriminate against you for exercising a privacy right. This does not prohibit differences in price, service, or other treatment that are permitted by law, including a valid financial-incentive or loyalty program offered in compliance with applicable requirements.
4. YOUR PRIVACY CHOICES: SALE, SHARING, TARGETED ADVERTISING, AND TRACKING
If you wish to exercise an applicable opt-out right relating to sale, sharing, targeted advertising, or certain online tracking, use the Your Privacy Choices link available in the Site footer. You may also use Cookie Settings to manage available choices concerning cookies and similar technologies.
Your cookie choices and statutory privacy opt-outs are related but are not always identical. We will apply each choice in the manner required by applicable law. Necessary technologies that are required for security, fraud prevention, basic Site operation, or another legally permitted purpose may remain active even after you exercise an opt-out.
5. UNIVERSAL OPT-OUT MECHANISMS AND GLOBAL PRIVACY CONTROL
Where required by applicable law, TGGE recognizes qualifying browser- or device-based universal opt-out mechanisms or opt-out preference signals, including Global Privacy Control (“GPC”), for applicable opt-out rights such as sale, sharing, or targeted advertising.
A qualifying signal is generally applied to the browser or device from which it is received and to the extent TGGE can reasonably associate the signal with the consumer under applicable law. If you use multiple browsers or devices, you may need to enable the signal or make your selection on each browser or device. If you clear cookies or reset browser settings, you may need to renew certain browser-based choices.
A universal opt-out signal does not necessarily identify you by name and may not automatically apply to Personal Information maintained in systems that cannot reasonably be linked to the browser or device transmitting the signal. Where applicable law requires or permits account-level or broader application and we can reliably associate the signal with you, we will process it as required.
6. HOW TO EXERCISE YOUR PRIVACY RIGHTS
You may submit an applicable privacy request using one of the methods below. The availability of a particular request type depends on your state of residence, the law applicable to TGGE, and the nature of the Personal Information involved.
- Online: select “Submit a Privacy Request” on this page.
- Privacy choices and advertising opt-outs: select “Your Privacy Choices” in the Site footer.
- Email: privacy@theglassguru.com
- Telephone: (877) 654-8507
- Mail: The Glass Guru Enterprises, Inc., Attn: Legal Department – Privacy, 5550 Granite Parkway, Suite 280, Plano, Texas 75024
To help us process your request, please identify the right you wish to exercise and provide enough information for us to locate relevant records and determine the law that applies. Do not send Social Security numbers, full payment-card numbers, account passwords, or other unnecessary sensitive information by email.
7. VERIFICATION OF REQUESTS
We may take reasonable steps to verify your identity and the authenticity of a request before providing, correcting, or deleting Personal Information. The information requested for verification will depend on the nature of the request, the sensitivity of the information, the risk of harm from unauthorized disclosure or deletion, and the requirements of applicable law.
We may ask you to confirm information we already maintain, respond through a verified communication channel, provide information relating to a prior interaction, or use another reasonable verification method. We will not require you to create an account solely to exercise a privacy right where prohibited by law.
If we cannot reasonably verify your identity or authority, we may deny or limit a request as permitted by applicable law. We will explain the basis for the decision where required.
8. AUTHORIZED AGENTS, PARENTS, GUARDIANS, AND OTHER REPRESENTATIVES
Where applicable law permits, you may designate an authorized agent to submit certain privacy requests on your behalf. We may require proof that you authorized the agent to act for you and may require you to verify your identity directly, unless applicable law provides otherwise. An authorized agent must provide information reasonably necessary to establish the agent’s authority.
A parent, legal guardian, conservator, or other legally authorized representative may exercise rights on behalf of another person where applicable law permits. Requests involving a child or protected individual may require documentation establishing the representative’s authority.
An authorized agent may also use a qualifying universal opt-out mechanism where applicable law recognizes that method.
9. RESPONSE TIMING, FEES, AND DENIALS
We will respond to a verified privacy request within the period required by applicable law. Many state privacy laws generally provide an initial response period of 45 days and permit an extension in specified circumstances. California and other laws may impose different requirements for particular types of requests. If an extension is permitted and needed, we will provide notice as required by law.
We generally do not charge a fee to process a privacy request. We may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive, repetitive, or otherwise eligible for a fee or denial under applicable law. Where a fee is permitted, we will provide the required notice before charging it.
A request may be denied or limited where permitted by law, including when we cannot verify the request, the requested information is exempt, disclosure would adversely affect the rights of another person, or retaining or processing the information is permitted or required for security, fraud prevention, legal compliance, transaction completion, legal claims, or another recognized exception. If we deny a request, we will provide an explanation and appeal instructions where required.
10. APPEALS
If the law applicable to your request provides a right to appeal and we deny your request in whole or in part, you may submit an appeal using the privacy-request method identified above. Clearly label the request “Privacy Appeal” and identify the original request and the decision you are appealing.
The appeal will be reviewed by personnel who can reconsider the original decision. We will respond within the time required by applicable law and, where required, provide information about how to contact the appropriate state regulator or attorney general if the appeal is denied.
11. CHILDREN AND TEENS
The Site is a general-audience commercial website and is not directed to children under 13. We do not knowingly collect Personal Information online directly from children under 13 in circumstances requiring parental consent under the Children’s Online Privacy Protection Act (“COPPA”).
State privacy laws may provide additional protections for children and teens, including requirements concerning consent, targeted advertising, sale or sharing of Personal Information, profiling, or other processing. TGGE does not knowingly sell or share Personal Information of consumers under 16 in circumstances in which applicable law requires affirmative authorization before that activity may occur.
A parent or legal guardian who believes a child has provided Personal Information to TGGE may contact us using the methods in this Rights Notice.
12. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
This Section supplements the rights described above for California residents to the extent the California Consumer Privacy Act, as amended (“CCPA”), applies to TGGE and the relevant Personal Information.
Right to Know and Access. California residents may request the categories and specific pieces of Personal Information collected about them and other information required by the CCPA concerning sources, purposes, and disclosure, sale, or sharing practices.
Right to Delete. California residents may request deletion of Personal Information, subject to exceptions permitted by the CCPA.
Right to Correct. California residents may request correction of inaccurate Personal Information maintained by TGGE.
Right to Opt Out of Sale or Sharing. California residents may opt out of the sale of Personal Information or sharing of Personal Information for cross-context behavioral advertising, as those terms are defined by the CCPA. Applicable choices are available through Your Privacy Choices and qualifying opt-out preference signals.
Right to Limit Use and Disclosure of Sensitive Personal Information. If TGGE uses or discloses Sensitive Personal Information for purposes that provide a right to limit under the CCPA, California residents may direct TGGE to limit that use or disclosure as provided by law. If our practices do not trigger this right, a limitation mechanism may not be displayed.
Authorized Agents. California residents may use an authorized agent to submit a request as permitted by the CCPA. We may require proof of authorization and verification consistent with applicable law.
Non-Discrimination. TGGE will not unlawfully discriminate against a California resident for exercising CCPA rights.
Automated Decision making Technology. Beginning when applicable California compliance requirements take effect, if TGGE uses automated decision making technology (“ADMT”) in a manner covered by California law, California residents may have rights to receive required pre-use notice, opt out where applicable, and request meaningful information about how qualifying ADMT functioned and affected the consumer, subject to exceptions and implementation dates provided by law.
California’s Notice at Collection requirements are addressed through our Privacy Policy and notices presented at or before relevant collection points. Those notices provide information about the categories of Personal Information collected, purposes, retention information or criteria, and whether information is sold or shared, as required by law.
California Shine the Light. California Civil Code Section 1798.83 may permit certain California residents to request information concerning disclosures of certain categories of Personal Information to third parties for their direct-marketing purposes. A qualifying request may be submitted by email to franchise@theglassguru.com with the subject line “California Shine the Light Request,” or by mail to the address listed below
13. STATE-SPECIFIC RIGHTS BEYOND THE CALIFORNIA CCPA
Residents of other states may have rights that supplement or differ from California’s rights. Rather than applying one state’s definitions nationwide, TGGE applies the law that governs the consumer and processing activity. Examples of state-specific rights that may apply include:
- Oregon and certain other states: the right, in specified circumstances, to obtain a list of specific third parties to which Personal Information was disclosed, or a list of third parties that received consumers’ Personal Information generally.
- Minnesota and certain other states: additional rights concerning qualifying profiling or automated decisions, which may include the right to question or contest a decision, receive information about the reasons for a decision, review Personal Information used in profiling, correct inaccurate information, or request reevaluation where required by law.
- States that recognize universal opt-out mechanisms: the right to use a qualifying mechanism, such as GPC, to communicate applicable opt-out preferences for sale and/or targeted advertising without submitting a separate request to each website.
- States requiring consent for Sensitive Personal Information: the right to provide, withhold, or withdraw consent as provided by applicable law.
- States providing an appeal process: the right to appeal a denial of a privacy request and, where required, receive information about contacting the applicable regulator or attorney general.
- Nevada: where Nevada law applies, residents may submit a verified request directing a covered website operator not to make a “sale” of covered information as those terms are specifically defined by Nevada law. Nevada’s definition of sale is narrower than the definitions used by some comprehensive state privacy laws
State privacy laws continue to change. TGGE will apply additional or modified rights when and to the extent they become effective and apply to TGGE or the relevant processing activity.
14. FINANCIAL INCENTIVES AND LOYALTY PROGRAMS
If, in the future, TGGE offers a financial incentive, loyalty program, price or service difference, or similar program that is subject to specific privacy-law notice or consent requirements, we will provide any required program-specific notice before enrollment. Where applicable law provides a right to withdraw from such a program, the program notice will explain how to do so.
15. ACCESSIBILITY
We want this Rights Notice and our privacy-request methods to be accessible to individuals with disabilities. If you experience difficulty accessing this page, exercising a privacy choice, or using a privacy-request mechanism because of a disability, please contact us at legal@theglassguru.com or (877) 654-8507 and tell us the accessibility issue and the assistance you need. We will make reasonable efforts to provide an accessible alternative method where appropriate.
16. CHANGES TO THIS RIGHTS NOTICE
We may update this Rights Notice from time to time to reflect changes in law, our practices, or available privacy-rights mechanisms. The “Last Updated” date at the top of this page identifies the most recent revision. Where applicable law requires additional notice or consent for a change, we will provide it as required.
17. CONTACT INFORMATION
The Glass Guru Enterprises, Inc.
The Glass Guru Enterprises, Inc.
Attn: Legal Department – Privacy
5550 Granite Parkway, Suite 280
Plano, Texas 75024
Email: privacy@theglassguru.com
Telephone: (877) 654-8507
For information about the categories of Personal Information we collect, sources, purposes, disclosures, retention practices, cookies and tracking technologies, and other privacy practices, please review our Privacy Policy. To exercise applicable opt-out choices concerning sale, sharing, targeted advertising, or certain tracking technologies, use Your Privacy Choices and Cookie Settings available through the Site footer.
