The Glass Guru reviews summary
4 reviews have no rating
"Competitively, they had more affordable pricing. Told me the mirror would come in 3-5 weeks and not even 2 weeks later it was ready! Installation was super quick, took about 20 min. Everybody was super nice. They charged my card twice on accident but resolved it immediately. Would definitely recommend."
"Excellent service. Replacement bay window was installed within an hour. Technicians were prompt and courteous. I would definitely use glass guru again."
"Product/Install - great, 5 stars.
Communication and “service” - poor. When told 5-6 weeks until install the first time, I called the week of week 5 a few different times, leaving voicemails to not be returned. The final one they did return to say they had the glass. Upon install, they said the door was not square and they needed to reorder. Honestly, stuff happens. No big deal. What was frustrating was calling multiple times (never being called) to check revised timeline as the installer said you will have a rush job for the fix. Four calls later and after receding comments like “I know exactly what door is yours and I don’t know if it was rushed” a week later, it finally took a nudge from my builder to get them to lay out a timeline. Three weeks. Nearly half of the original timeline. I called, was not called, the day they originally said and it was coming in. Scheduled for 9 am the next day, great. 11 o’clock rolls around and I called again for update to be told 2 o’clock. After installers left I got a call saying they won’t be installing until next week - I already had the install done!
Overall, I am sure this is one of those situations that was just unlucky and poor through and through. I do hope they try and figure out a better remediation proceeds for botched glass.
Installers did great - looks magnificent."
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"Great, reputable company. Would highly recommend."
"I used The Glass Guru to have a double pane window replaced. They are very reasonably priced - another well rated local company’s quote came in almost twice as much as The Glass Guru‘s cost. Shane was quick and thorough when he came out to look at the window for the estimate. Communication was wonderful and the whole process was very simple. My window was also installed 3 weeks early! I will be recommending them to anyone asking for window/glass recommendations."
"I’ve used the Glass Guru for two home projects, a wine cellar and a bathroom shower. For both projects, the finished product looks great, they were very professional and they did a great job communicating project updates with me."
"The installers were very friendly and knowledgeable and did a phenomenal job. Excellent quality and looks great! Glass Guru was not the lowest cost of the 5 bids I received, but very close to the lowest. I chose them for their large glass door installation methods, they do not install the doors on the other glass pieces, their pivot point for the door was on the Granite and the top bar (more structurally sound) and will last longer and be more stable. Their office staff was very responsive and always returned my calls promptly. They gave me a 5-7 week lead time estimate upon the measurement appointment and my install occurred in a little over three weeks. My overall experience was excellent with Glass Guru! I wholeheartedly recommend them for your next glass needs!"
"They were super friendly and provided fast service. Defiantly would use them again!"