The Glass Guru reviews summary
4 reviews have no rating
"The team at Glass Guru did a great job installing the custom glass in my bathroom. Looks beautiful! I did have an alignment issue that occurred a week after installation and they came out the next day and resolved the issue."
"Excellent customer service, product & installation. The employees at every level are friendly, helpful & competent!
Highly recommend this company.
( sliding glass door with dog door)"
"Very easy to work with a quality service"
"They were super friendly and provided fast service. Defiantly would use them again!"
"Competitively, they had more affordable pricing. Told me the mirror would come in 3-5 weeks and not even 2 weeks later it was ready! Installation was super quick, took about 20 min. Everybody was super nice. They charged my card twice on accident but resolved it immediately. Would definitely recommend."
"Excellent service. Replacement bay window was installed within an hour. Technicians were prompt and courteous. I would definitely use glass guru again."
"Product/Install - great, 5 stars.
Communication and “service” - poor. When told 5-6 weeks until install the first time, I called the week of week 5 a few different times, leaving voicemails to not be returned. The final one they did return to say they had the glass. Upon install, they said the door was not square and they needed to reorder. Honestly, stuff happens. No big deal. What was frustrating was calling multiple times (never being called) to check revised timeline as the installer said you will have a rush job for the fix. Four calls later and after receding comments like “I know exactly what door is yours and I don’t know if it was rushed” a week later, it finally took a nudge from my builder to get them to lay out a timeline. Three weeks. Nearly half of the original timeline. I called, was not called, the day they originally said and it was coming in. Scheduled for 9 am the next day, great. 11 o’clock rolls around and I called again for update to be told 2 o’clock. After installers left I got a call saying they won’t be installing until next week - I already had the install done!
Overall, I am sure this is one of those situations that was just unlucky and poor through and through. I do hope they try and figure out a better remediation proceeds for botched glass.
Installers did great - looks magnificent."
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"Great install. Very professional during the install."