The Glass Guru reviews summary
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"Wonderful people! We had a bad experience with another big name glass company that made a complete mess. Every employee at this company was so polite and understanding. Although we had very particular needs they made it very easy to feel at ease. There were some hiccups along the way, but they were very understanding and accommodating. There was an issue with the shower enclosure which the manufacturer didn’t cut to the right length. They immediately contacted the manufacturer and got it fixed as quickly as possible and were able to get me in immediately when the material came in. Excellent company! Outstanding employees! Can’t recommend anyone better"
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"The absolute best customer service from start to finish!
We needed new glass in our main bathroom and replacement glass in our guest bathroom after getting screwed over by a different glass company.
I called Glass Gurus for an estimate for both bathrooms and the estimation process was so professional, friendly, and efficient that I ended up choosing them to do the install and I'm very glad I did!
We previously had glass installed from another place and it leaked gallons of water on the floor during every shower. Joshua assured me that their semi frameless shower would be water tight and he didn't lie. Joshua is very knowledgeable and went over everything during the estimate. Lauren in the office is extremely fast answering questions and was very helpful during the whole process. We were kept in the loop the whole time and they were very understanding with us as we were a little hesitant after getting burned by the other company. They were very accommodating with the install as we had to leave town for a funeral and they had no problem working around our schedule.
On the day of the install, Tyler and Joshua completed both showers very quickly. Joshua let me know what we needed to do for best results. Tyler was very professional and made sure everything was cleaned up, he took the old leaky glass with him, saving me a trip to the dump. Tyler even came back a little while after he was finished, just to make double sure that some caulking was done completely and perfectly. I really appreciate Tyler coming back to make sure the job was done correctly.
All in all, Glass Guru is an outstanding company here in San Antonio and I would recommend them to anyone needing glass work done!"
"Tyler and James did an outstanding job in replacing our glass windows. They were prompt, quick and very professional. "
"James and Tyler did an excellent job replacing my broken glass window. They were both very professional and punctual. They replaced quickly and made sure to clean up afterward. I would definitely recommend them"
"James and Tyler were courteous, prompt and did a great job with our commercial tempered glass replacement. "
"We called The Glass Guru to change out a window that the seal had broken on. They were super responsive, sent out a tech the next day who got the measurements, and less than 2 weeks later the window was delivered and installed in less than half an hour by two super friendly, super knowledgeable and super helpful Glass Guru techs. I would recommend this company to anyone looking for a window replacement. They get 5-Stars easy!!!! Thank You!!!"
"Very responsive and polite. Did great work and went above and beyond to make sure we were happy with our shower enclosure and mirror!"
"Great customer service, professional communications, and timely completion. Well done!"